FAQs

For monthly or 2 weekly lenses, generally each box will contain 6 lenses (but be sure to check the specifics of your brand and refer to the manufacturers instruction regarding the recommended replacement time for your lenses).

So a box of monthly lenses will last you up to 3 months if the same lens prescription is used in both eyes. If you have different prescriptions in each eye you will need two boxes and together they will last you up to 6 months.

Or a box of 2 Weekly lenses will last you up to 6 weeks if the same lens prescription is used in both eyes.  If you have different prescriptions in each eye you will need two boxes and together they will last you up to 12 weeks.

Other factors to consider are that the more boxes you buy, the cheaper they become and we have Free Delivery when you spend more than $100 in a single transaction.

You own your prescription details, you have paid to have your eyes tested and the results are your property. They cannot legally or morally withhold the information.

If your current prescription is the same as the lenses you have previously purchased, then all of the details you need are printed on the lens box.  Some Customers get the first month through their Optometrist and then start ordering through Lens Direct. 

We provide Disposable soft contact lenses from the world's leading manufacturers.

We will always try to assist you.  We have relationships with all the key lens manufacturers so can usually let you know within 24 hours if we can get the lenses for you.  Use the Contact Us details to let us know your query.

The information we need is:

• The Lens Manufacturer e.g. Johnson & Johnson
• The Lens Name e.g. Acuvue2
• The Base Curve e.g. BC 8.6
• The Diameter e.g. Dia 14.0
• The Power for right and left eyes e.g. L - 2.75 R - 3.00

Note the Base Curve (BC) and Diameter (Dia) are generally the same for both eyes.

If you wear Toric lenses we will also need:

• The Sphere (instead of Power) e.g. Sph - 3.00
• The Cylinder e.g. Cyl -0.75
• The Axis e.g. Axis 170

If you wear coloured lenses we will also need

• The Colour e.g. Evergreen

We focus our business on providing our customers with replacement lenses.

• Email us at . Do not send your credit card details via email. Send us your name, contact phone number, delivery address and the details of the lenses  - we will make contact to confirm and complete the order.

• You can call our Free Call number 0800 LensDirect (0800 536 347).  This is answered 24 hours, they may take a message if one of our trained team members is not available.  We will call you back to confirm the details and payment of your order.

Most of our lenses are delivered via overnight courier which means customers with standard prescriptions will usually receive their lenses within 2 to 4 working days of placing their order.

Less common lenses, such as Toric Lenses, can take longer as we order these as required from the lens manufacturers.  This ensures that the lenses you purchase will have the longest possible time for use before their expiry date.  In some cases they may take up to 10 to 15 working days for delivery.  If you would like an accurate estimate of delivery time frame then please email us with the details of the lenses that you require - .

We sell most major brands and keep stocks of the most popular lenses.

• Johnson & Johnson
• CIBA Vision
• Bausch & Lomb
• Cooper Vision

Please contact us if you have a different brand and we will investigate whether we can supply them to you.

Yes, we are governed by the Code of Practice for the supply of Contact Lenses and Contact Lens Care products published by the New Zealand Association of Optometrists in May 2001.  LensDirect actually helped to produce this Code of Practice.

View the Code of Practice in our Delivery & Payment section.

Keep the faulty ones in their packets (without the fluid of course) and send the whole box back to us. We will send you a replacement box at no cost to you as soon as possible. Our details are on the Contact Us page.